Privacy Policy
Information We Collect
We collect information you voluntarily provide to us, including name, email address, phone number, uploaded documents (such as home inspection reports), and appointment details. We may also collect IP address, browser type, device data, and interaction data to improve site performance and security.
How We Use Your Information
Your information is used to provide and improve our services, process appointments and payments, generate repair estimates, send service-related communications (email and SMS), respond to inquiries, and maintain platform security.
SMS & Communication Consent
If you provide your phone number and opt in, you consent to receive transactional and informational SMS messages from Repair Advisor Pro, including appointment confirmations, reminders, and service updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
Cookies & Tracking Technologies
We use cookies and similar technologies to remember user preferences, analyze traffic, and improve functionality. Third-party services (such as embedded videos or analytics tools) may also place cookies subject to their own privacy policies.
Data Security & Handling
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
Comments and associated metadata may be retained indefinitely. User account data is retained while the account is active or as required to provide services and comply with legal obligations.
Data Sharing
We do not sell personal data. We may share data with trusted service providers (e.g., payment processors, messaging platforms, analytics providers) solely to deliver our services. Mobile information will not be shared with third parties for marketing purposes.
User Rights
You may request access to, correction of, or deletion of your personal data, subject to legal and operational requirements. Requests can be submitted via our support page.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to service providers necessary to operate our platform.
Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.
Contact
Questions about this Privacy Policy may be directed to our Support Page.
